PATIENT RIGHTS AND RESPONSIBILITIES
Undoubtedly, our most valuable asset is our health…
Health services, due to their vital importance, cannot compromise on the rights and responsibilities of individuals.
We believe that every individual living in society, regardless of age, gender, race, religion, social, physical or mental state, has rights that must be respected, as well as responsibilities towards the environment and other people. We can create a healthy and happy environment only when we respect these rights and responsibilities.
Upon entering our healthcare institution to protect, maintain, or restore your health, we are aware that you will encounter procedures that are not part of your daily life.
We respect and value the rights of all patients and their relatives who visit our hospital to receive healthcare services, and we expect them to fulfill their responsibilities as well.
In accordance with the principles established by the Mission, Vision, and Core Values of our hospital; the European Declaration of Patients’ Rights (Amsterdam 1994), the World Medical Declaration (Bali 1995), and the Regulation on Patients’ Rights of the Ministry of Health of the Republic of Turkey (Official Journal, 1998), we share with you PATIENT RIGHTS AND RESPONSIBILITIES, which we have prepared:
All patients admitted to our hospital, regardless of their mentality and social status, have the right to benefit from all healthcare services provided in our hospital.
Our patients and their loved ones always have the right to receive healthcare services in a respectful, gentle, compassionate, and friendly environment where their individual integrity is protected.
Our patients or their legal representatives have the right to request a copy of documents containing complete and up-to-date information related to all diagnostic and treatment processes, and the potential course of the illness, and to review them.
Our patients have the right to directly contact their attending physician upon emergency admission to our hospital.
Patients who do not understand the official language have the right to request a translator proficient in their language during their treatment.
Patients have the right to be informed about their illness, treatment, risks and benefits, or alternatives and to participate in decision-making.
Once the patient asserts this right, it is considered that they have accepted routine procedures. In EMERGENCY CASES, it is not necessary to obtain consent from the patient for medical intervention.
Patients have the right to voluntarily participate in educational and scientific studies.
No individual can be subjected to medical intervention for the purpose of experimentation, research, or training without their consent.
Patients have the right to refuse planned treatment. In the event that a patient declines treatment, their physician explains the possible consequences of refusal, and the patient provides a personally signed document confirming their understanding of what the doctor has explained.
In the case that the patient has signed a document refusing treatment, their association with the institution is terminated.
A patient who has previously refused treatment has the right to re-enter the hospital and receive the necessary medical care and treatment.
Officials in the institution have no right to criticize or reproach the patient for their previous refusal.
Patients have the right to request a detailed and clear receipt/invoice for the healthcare service received at the institution.
Patients have the right to a companion and visitors who can assist them during examinations, investigations, and treatment.
Patients and their relatives receiving healthcare services in our hospital have the right to choose the services and options related to their treatment. They have the right to be informed, choose, and change the institution, attending physician, and medical personnel assisting in their treatment.
Patients have the right to access religious services within the hospital guidelines.
The patient or their companion has the right to bring a religious representative according to their religious needs.
Patients, including visitors, have the right to refuse to speak or interact with individuals who are not directly involved in their treatment, to request an environment that ensures visual and auditory privacy at all service points, and to protect the confidentiality of their medical information even after death.
This information is disclosed to the relevant authorities in accordance with the explicit consent of the patient or their heirs or by court order. Unless there is a medical necessity and authorization, patients have the right to withhold information about their personal and family life, regardless of the reason.
Patients and their relatives receiving healthcare services from our hospital have the right to file complaints regarding medical care and the treatment process and to request a response.
Our patients have the right to file complaints with the Patient Rights Department in our hospital, without prejudice to their right to apply to the relevant professional organizations and courts in accordance with Law No. 6023. If complaints cannot be resolved within the hospital, our patients have the right to appeal to the highest local administrative authority where the healthcare facility is located. Our patients have the right to appeal to the judiciary within their legal rights.