Quality Management
It is a system designed as a comprehensive framework where patient and employee requirements are considered as fundamental inputs; all service processes are planned under the responsibility of hospital management ensuring efficient resource management; measurement, analysis, and improvement efforts related to service delivery processes are carried out; and as a result, patient and employee safety and satisfaction are evaluated as key outcomes.
Purpose of Quality Management System
Our hospital is built on principles such as employee safety, patient safety, and service user focus, with a commitment to quality improvement, corporate planning, and performance. Our goal is to ensure “Minimum Risk, Maximum Safety, and Optimum Level of Quality”.

Thanks to the dedicated efforts of our experienced team, which values technology, respects patients and their families, and sees service to the country as a duty, we have achieved a “quality” that is ingrained in our way of life, which was officially recognized on December 10-11, 2018, through the Health Ministry’s health quality assessment, where we were accredited as a Group A Hospital with a score of 97.62.

Our Quality Policy

  • Creating and strengthening a quality improvement and patient safety approach in accordance with healthcare quality standards, utilizing evidence-based medical practices.
  • Becoming a center of excellence in healthcare services where pioneering practices in evidence-based medical applications and patient safety is embraced.
  • Possessing national and/or international accreditation certificates along with corporate accreditation.
  • Establishing diagnostic and treatment units equipped with modern and state-of-the-art technology; meeting the needs of our patients through a multidisciplinary approach.
  • Ensuring active participation of patients in their diagnosis, treatment, and care services, considering their requests, needs, expectations, and values in all the services we provide.
  • Ensuring that our patients have a safe and comfortable environment throughout their stay in addition to healthcare services.
  • Providing an ideal, safe working environment and infrastructure for our employees.
  • Planning continuous improvement activities by measuring the satisfaction, expectations, and desires of patients/patient relatives and employees; and in this respect, aiming to maintain satisfaction rates at the highest level.
  • Offering a participatory, open-to-development, and well-equipped environment with training opportunities for our employees.
  • Ensuring improvement-oriented activities through continuous questioning of the scheme of things.
  • Ensuring compliance with environmental, occupational health, and safety regulations in all the services we provide.

Legal Basis of the System

  • It is among the Ministry of Health’s top priorities within the 8 main components of the Health Transformation Program, the 6th component, “Quality and Accreditation for Qualified and Effective Health Services.”
  • As per the 8th Article, 1st Paragraph (Duties of the General Directorate of Health Services) of the Decree-Law No. 663 approved on November 2, 2011, the duty of “determining quality and accreditation rules in health services and ensuring their implementation” is carried out by the General Directorate of Health Services, Department of Health Quality and Accreditation.
  • Efforts related to the Turkey Health Quality System are conducted within the scope of the Regulation on “Improvement and Evaluation of Quality in Health” dated 27.06.2015 and numbered 29399.

Health Quality Standards
Click HERE for the Performance Improvement and Quality Management Organization Chart.

Click HERE for the Committee Team List.

Click HERE for Health Quality Standards.

Click HERE for Health Accreditation Standards.

Quality Management Director