Patient and Visitor Guide

• Dear Patient Relatives; your patients are valuable for us. Each of the patients that receive treatment at the Intensive Care Unit needs special care and protection. We kindly ask you to cooperate with us and expect you to fully comply with all measures taken by us to avoid occurrence of any factors that might endanger the health of patients.
• The visiting times for the patients that receive treatment at the Intensive Care Unit are between 11:00 and 12:00 every day. The visiting times could be changed by the doctor in charge of the intensive care unit depending upon the intensive care circumstances.
• In our hospital, General Intensive Care units are located on the floors -1 and -2. You can consult the Information Desk to know the Intensive Care Unit where your patient receives treatment.
• Due to the special condition of the patients receiving treatment at the Intensive Care unit; only the first degree relatives (mother, father, spouse and siblings) are allowed to visit the patient at the times designated by the hospital management with the permission of the intensive care unit’s physician, and children visitors are not accepted.
• The relatives of the patients are informed by the physician in charge of the intensive care unit in the patient information room on the floor -2 between 11.00 and 12.00 every day. No information is provided to the people that are not relatives of the patient legally due to patient confidentiality.
• After informing the relatives, only one relative of the patient is taken into the patient’s room. The other relatives of the patient can view the patient through the cameras installed in the information room.
• Only one relative of the patient is taken into the patient’s room on Sundays and official and administrative holidays. No camera viewing is carried out.
• When you enter the patient’s room, PLEASE wear the protective apron, mask, shoe cover and medical cap at the entrance. Apply hand antiseptics to your hands.
• You can visit your patient for 5 minutes under the supervision of the nurse in the intensive care unit. However, you might have to leave earlier from the intensive care unit due to emergency.
• You can get information from the nurse in charge of the intensive care unit about the needs of the patient and get information from the physician of the hospital about the medical condition of the patient.
• There is no need for the relatives of the patient to wait in the hospital continuously. In case of need or emergency, the relatives of the patient will be contacted by telephone.
• Do not wait at the entrance of the intensive care unit prior to and after visiting the patient.
• In terms of the health of your patient, do not demonstrate behaviors that reflect your emotional condition during the visit (crying, shouting etc.), do not speak loudly and do not allow the patient to speak on the phone if he/she is conscious, do not take photos of your patient and intensive care unit, do not touch your patient and do not sit on patient beds.
• At the end of each visit, wash your hands, remove your protective equipment, leave them in the dustbin at the exit and wash your hands by using hand antiseptics.
• Foods and beverages etc. are never accepted into the General Intensive Care Unit.
• We thank you for your cooperation regarding these measures which we take by considering the health of your patient and you.

• Dear Patient Relatives; your patients are valuable for us. Each of the patients that receive treatment at the Neonatal Intensive Care Unit needs special care and protection. We kindly ask you to cooperate with us and expect you to fully comply with all measures taken by us to avoid occurrence of any factors that might endanger the health of patients.
• The visiting times for the patients that receive treatment at the Neonatal Intensive Care Unit are between 13:00 and 14:00 and between 20:00 and 21:00 every day.
• You can visit your patient for 5 to 10 minutes under the supervision of the nurse in the intensive care unit. However, you might have to leave earlier from the intensive care unit due to emergency.
• If the Intensive Care Unit is not appropriate, the visiting times could be changed within that day.
• The mothers and fathers of the patients that are followed up at the Neonatal Intensive Care Unit are informed by the physician in charge of the intensive care unit in the intensive care waiting room or in doctor’s room between 13.00 and 14.00 every day and as and when required.
• You can get information from the nurse in charge of the intensive care unit and the nurse of the patient about the needs of the patient and get information from the physician of the hospital about the medical condition of the patient.
• Due to the special condition of the patients receiving treatment at the Neonatal Intensive Care unit; only the FATHER and MOTHER of the patient are allowed to visit the patient at the times designated by the hospital management with the permission of the intensive care unit’s physician, and children visitors are not accepted.
• Those that have fever, nasal flow, diarrhea, bleeding and infectious dermatitis are not allowed to visit the patient.
• There is no need for the relatives of the patient to wait in the hospital continuously. In case of need or emergency, the relatives of the patient will be contacted by telephone.
• You will be taken into the room where your patient receives treatment as accompanied by personnel. When you enter the room, please wear the protective apron, mask and medical cap at the entrance. Take your shoes off and wear one of the sterile area slippers. Wash your hands or apply hand antiseptics to your hands.
• Put your phones on mute mood when you enter the room. You are allowed to take the photos of your baby (with flash function off). However, you are not allowed to take the photos of the intensive care unit.
• Due to infection risks, do not touch the incubators. Do not speak loudly during the visits.
• At the end of each visit, wash your hands, remove your protective equipment, leave them in the dustbin at the exit and wash your hands by using hand antiseptics.
• We thank you for your cooperation regarding these measures which we take by considering the health of your patient and you.

• We kindly ask you to comply with our hospital rules to ensure a quiet and comfortable environment during your presence in our hospital.
• Attendants are required to wear their attendance cards allocated to them during the time when they attend the patient.
• It is strictly forbidden to smoke within the hospital.
• We kindly ask only one person to stay with the patient as an attendant.
• Please comply with the instructions given by the Clinic nurse and physician for the safety of our patient.
• The sofas available in our rooms can be converted into bed for our attendants.
• You can get more information from the ‘room introduction cards’ about the use of the equipment available in our rooms for the comfort and safety of our attendants and patients.
• Our hospital is equipped by Central Cooling and Heating System. You can adjust the degree through the thermostat installed on the left hand side of the door.
• When you want to take a bath, you can obtain the shower towel and hair dryer from the floor nurse.
• You can submit your suggestions, acknowledgements and complaints through our Patient Rights Department as well as the satisfaction assessment surveys available in our rooms and our website.

• Visiting times: For clinics: 09:00 / 23:00
• For Adult Intensive Care Units: 11:00 / 12:00 is information and visiting time. These times could be changed or cancelled depending upon the functioning of the Intensive Care Unit. For Neonatal Intensive Care Unit, only fathers and mothers are allowed to visit for 2 times per day between 13:00 and 14:00 and between 20:00 and 21:00 upon ID verification.

To Whom Information is Provided Regarding the Medical Condition of the Patient?

• If the patient is adult and conscious, information is provided to him/her or his/her first degree relative.
• If the patient is unconscious, information is provided to his/her first degree relative.
• If the patient is a child, information is provided to his/her parent.
• No information is provided to third parties regarding the patient.

Which Patients Should Not Be Visited?

• Patients receiving treatment in intensive care unit
• Patients with infectious diseases
• Patients with impaired immunity system (patients receiving cancer treatment, organ transplantation, receiving steroid treatment)
• Patients whom the doctor see as inappropriate to visit (For these patients, information is obtained from the doctor at appropriate times)

Who Should Not Visit Patients?

• Children under the age of 12,
• Those with fever, cough and similar complaints and contagious infections,
• Those with any chronical diseases,
• Those with impaired immunity system.

What Are The Key Points To Be Considered In Terms of Patient Visits?

• Patient visits should be made during the visiting times.
• Visits should be kept short. Patient visit should be limited to 10 minutes as much as possible.
• No more than two visitors should attend the patient.
• During the visit, visitors should not sit on patient beds.
• You should absolutely consult the nurse of your patient prior to visit, if you see Patient Isolation Information figures in the Patient’s Room. For these patients, there could be a set of measures required to be taken before visit or restriction could be required to be imposed.
• Do not touch anywhere beside the patient and in the hospital environment. Do not touch or temper with the relevant treatment materials of the patient such as serum set, oxygen manometer etc. The visitors touching anywhere should immediately wash their hands with hand antiseptics or soap.
• Do not speak loudly beside the patient.
• Do not disturb the other patients during the visit.
• Respect patient confidentiality.
• It is forbidden to use the fire escape doors and staircases by patients, attendants and visitors beyond their intended purposes.
• Nobody is allowed to enter any units of the hospital under the influence of alcohol and nobody can drink alcohol within the hospital premises. The individuals who are found to be drunk are reported to the Security Department.
• Do not make unnecessary and insistent visit requests outside the visit times.
• The visiting times and rules of the intensive care units of our hospital are different for intensive care units. Such information is provided to the patient relatives at the entrance of the relevant intensive care units.

PATIENTS WITH VISIT RESTRICTIONS

• For the patients who will not be visited due to the own requests of the patient or due to their medical conditions; ‘‘No Visit’’ sign is placed on the door of patient’s room. This situation should be appropriately explained for the understanding of patient’s visitors.

• Çorlu Vatan Hospital provides polyclinic services between 09:00 AM and 18:00 PM every day on weekdays and until 14:00 o’clock on Saturdays based on appointment system.
• Our emergency service provides services on a 24/7 basis with our emergency medical specialists and doctors on duty in order to meet all your medical needs on time.

• Our purpose is to ensure that you get to know room, settle down and feel comfortable in the shortest period of time possible. On the day that you come to our hospital, you will be welcomed by our hospitalization consultant.
• When you come to our hospital, make sure that you bring
• Your ID Card or driver’s license;
• Medical records, x-rays or previous analysis results if requested by your doctor as well as the list of all medical-herbal drugs that you take.

• Upon completion of your hospitalization procedures at our patient admission department, your room will be prepared by our relevant introduction consultant / your nurse.
• We kindly ask you not to have any foods in your room in terms of infection control and your safety. If you do not have a special diet, you can order foods and beverages to your room from our cafeteria (Extension Telephone Number: 1031)

• There is a special telephone in your room. Those wishing to contact you from outside the hospital can call this number and speak with you directly. The telephone number of your room is written on the telephone.
• To reach the operator, you can dial ‘‘0’’.

• You can call our call center operating for 24 hours at the number 0 282 673 7373 and get examination or check-up appointment and get more information about our services.
• You can access to more information about our departments and get online appointment at our website www.corluvatan.com

• You can get help from the floor secretary regarding the use of your television. For the sake of the health and comfort of other patients, we kindly ask you to keep the sound of your television at a level that will not disturb other patients.
• Channel 1 is our closed circuit broadcast that provides information about the departments of the hospital and treatments of various diseases.

• If you need any help regarding nurse services, please contact your floor service nurse.
• 2nd Floor Nurse Counter: 1223 – 1227
• 3rd Floor Nurse Counter: 1322 – 1323

• Our floor cleaners will regularly clean inside and around your room every day.

• Our breakfast and catering services are provided by our catering employees under the control of dietitian.
• Meal Times:
• Breakfast              : 06:30-07:30
• Lunch                   : 12:00-13:00
• Dinner                  : 17:00-18:00
• We kindly ask that you do not bring any outside foods or beverages into the hospital, and please demonstrate sensitivity and do not accept any outside foods or beverages in order to protect your health

• Our cafeteria and room service are at your disposal (Extension Telephone Number: 1031)

• According to laws, smoking is forbidden in our hospital.

• We pay attention to fulfill all religious, emotional and cultural demands and wishes of you and your relatives. Our prayer room is located on the floor -1.

• In our hospital, only 1 attendant is allowed in terms of the health of you and other patients. The visitor in your room as of 23:00 o’clock will be accepted as your attendant. We have an attendant menu for your relative that will accompany you.

• Visiting times are between 09:00 and 23:00 every day. In exceptional cases (intensive care), please contact your doctor/nurses. Visiting times could be different in certain departments. In this case, you can get information from our consultant (Extension Telephone Number: 1020)

• For us, your safety is as important as your health. The fact that you know your own treatment plan and participate in your treatment will ensure that you leave our hospital in a faster and safer way.

• Please inform your doctor and nurse about all medicines that you take and bring with you for hospitalization and deliver your medicines to them. In terms of your safety, the medicines that you take are required to be approved by the doctor and pharmacist.
• These medicines include prescription and non-prescription medicines (such as Aspirin or cough syrups etc.), vitamins and herbal products.
• If you have a known allergic reaction (food and/or beverages), inform your doctor or nurse absolutely. It is very important that you know the names of the medicines that you take and the purposes of taking those medicines. Please follow up the medicines that you take during your hospitalization.

• It is very important that you participate in your own treatment plan and know what and why is done. Therefore:
• Speak with your nurse and doctor about your treatment & care plan,
• Make sure that you understand your treatment and do not refrain from asking if there is anything that you do not understand.
• If you will have a medical surgery, get information about the operation from your doctor.
• If you have pains, speak with your nurse and doctor.

• Washing hands properly is the most significant practice for protection against infections. Therefore, there is a hand washing unit in all patient care areas and patient rooms within our hospital so that everyone can wash their hands.
• Wash your hands with water and soap for 15 seconds:
• Before and after using the toilet,
• After touching the dirty items,
• Before and after eating,
• Before and after touching the wound dressing areas,
• Before and after entering and exiting from the patient’s room.
• The medical team is obliged to wash their hands before conducing any procedure on you. Do not refrain from reminding them, if necessary.
• If there is any drain, needle, tube, dressing on any part of your body for treatment purposes, make sure that they remain clean and dry. If there is any redness, pain or leak in such parts or if your wound dressing area gets wet or deteriorated, inform your nurse/doctor absolutely.
• Use of mask, gloves, aprons or even visitor restriction could be necessary to protect the other patients and personnel in the hospital according to the type of infection. In such cases, your doctor and nurse will inform you about the measures to be taken.

• There are security guards at the main entrance/exit and emergency entrance/exit gates of our hospital. In case of lost and/or found items, please contact the security.

• The security officers of our hospital provide services during 24 hours in order to ensure your comfort and peace of mind. Our security officers that are present at the working points across our hospital are responsible for preventing the access of strangers to patient floors, ensuring the compliance with patient visiting times, preventing any unnecessary disturbance within the hospital and ensuring the comfort and peace of mind of all patients and personnel in the hospital. (Extension Telephone Number: 2027)

• During your hospitalization; you, your family or attendant can benefit from the carpark services of our hospital as free of charge. You can park your car for a short period of time in front of the main entrance and emergency service gates for the purpose of dropping off and picking up patients.

• You can contact our ambulance service by calling the telephone number (0282) 653 51 51 during 24 hours. If you would like to use ambulance service at the time of discharge from the hospital, you can consult your nurse and the personnel that deals with your discharge procedures.

• There are emergency escape stairs on the both sides of our hospital. Emergency exists could be seen through the direction signs along the corridor.

• You can notify us about your suggestions, opinions and needs by completing the Service Assessment Surveys available on the floor corridors. You can leave the forms into the survey boxes available on the counters or deliver the forms to the Customer Relationships Officer (Extension Telephone Number: 2029)
• To make online assessments, you can use the forms available on the Opinions and Suggestions Section at our website.
• Your opinions will make significant contributions to the service quality of our hospital, and we want to declare that we assess the surveys completed by you and thank you for your cooperation.