Patient and Visitor Guide

• Dear relatives of patients undergoing treatment in the Intensive Care Unit, your presence is of great importance to us.
• Each patient in the Intensive Care Unit requires special care. In order to ensure the patient’s health is not compromised, we expect you to strictly adhere to the precautionary measures we have taken.
• Visits to patients treated in the Intensive Care Unit are conducted daily between 11:00 AM and 12:00 PM. Visiting hours may be changed based on the patient’s condition, as determined by the attending physician.
• The Intensive Care Units are located on the -1st and -2nd floors of our hospital. You can inquire about the specific Intensive Care Unit your relative is in at the information desk.
• Due to the special condition of patients undergoing treatment in the Intensive Care Unit, only first-degree relatives (parents, spouse, siblings) are allowed with permission from the Intensive Care Unit doctor and in accordance with the hours set by the hospital administration. Children are not permitted in the unit.
• Information for relatives of patients is provided daily between 11:00 AM and 12:00 PM in the information room on the -2nd floor, where the doctor in charge of the Intensive Care Unit gives updates on the patient’s condition.
• From a privacy protection perspective, information about the patient’s condition is not disclosed to individuals who are not legally related. After conveying the necessary information, only one close relative is allowed to visit the patient, while others can observe through a camera placed in the observation room. On weekends and official holidays, only one close relative is permitted for an in-person visit, without being shown through the camera.
• Upon entering the Intensive Care Unit, it is mandatory to wear the protective gown, surgical cap, mask, and shoe covers provided at the entrance. Additionally, hands must be sanitized.
• Visits to the Intensive Care Unit are limited to 5 minutes under the supervision of a nurse. In some emergency cases, early exit from the unit may be necessary.
• Information regarding the patient’s needs can be obtained from the nurse responsible for the Intensive Care Unit and the patient’s assigned nurse. For medical updates, information can be obtained from the treating physician.
• There is no need for close relatives to constantly wait in the hospital. In case of need or emergencies, they will be informed through phone. Do not wait at the entrance of the Intensive Care Unit before or after visiting patients.
• In terms of patient health, avoid displaying emotions (crying, shouting, etc.) during visits. Do not speak loudly. If the patient is conscious, do not allow them to talk on the phone. Do not take pictures of the patient in the Intensive Care Unit with your phone, do not touch the patient, and do not sit on their bed.
• After each visit, wash your hands, remove the protective gown and accessories, dispose of them in the trash bin at the exit, and clean your hands with hand sanitizer.
• Food, drinks, and other items are not allowed in the Intensive Care Unit.
• Thank you for your cooperation in adhering to the precautions we have taken, considering the well-being and health of the patient.

• Dear Patient Family Members; your loved ones are our patients, and they are of great importance to us. Each patient in the Neonatal Intensive Care Unit requires special care. In order to prevent any potential threats to the patients’ health, we expect you to strictly adhere to the precautions we have taken.
• Visitation in the Neonatal Intensive Care Unit is allowed every day from 1:00 PM to 2:00 PM and from 8:00 PM to 9:00 PM. You may visit your patient in the Neonatal Intensive Care Unit for 5-10 minutes in the presence of a nurse. In emergency cases, early departure may become necessary.
• If the Neonatal Intensive Care Unit is not available on a particular day, the visiting hours may be subject to change.
• For patients under observation in the Neonatal Intensive Care Unit, the attending physician will provide information about the baby’s condition every day from 1:00 PM to 2:00 PM in the waiting area of the Neonatal Intensive Care Unit or in their office.
• Information regarding patient needs can be obtained from the unit’s nurse, and information regarding the medical condition can be obtained from the doctor.
• Due to the special condition of patients in the Neonatal Intensive Care Unit, only the MOTHER and FATHER are allowed, with permission from the Intensive Care Unit doctor, according to the hours determined by hospital administration. Children are not allowed.
• Visitors with a fever, cold, cough, vomiting, or infectious dermatitis are not allowed.
• Patient families do not need to wait constantly at the hospital. In case of need or emergencies, they will be informed through phone.
• Do not wait at the entrance to the intensive care unit before and after visiting patients.
• You may visit the patient accompanied by a nurse. While entering, please wear a protective gown, surgical cap, mask, and shoe covers. Wash your hands or use hand sanitizer.
• Please ensure your phone is on silent mode during your visit.
• Taking pictures of your baby (without flash) is allowed; however, capturing images of the Intensive Care Unit is not permitted.
• Do not touch the incubators to avoid the risk of infection. During the visit, please avoid speaking loudly.
• After each visit, wash your hands, remove the protective gown and accessories, dispose of them in the trash bin at the exit, and clean your hands with hand sanitizer.
• Thank you for your cooperation in following the precautions we have taken, considering the well-being of both yourself and the patient.

• During your stay at the hospital, please follow the rules to maintain a quiet and peaceful environment.
• Companions must carry a companion card, which will be provided to them during their stay.
• Smoking is prohibited in the hospital.
• We kindly request that each patient has only one designated companion during their stay.
• For the patient’s safety, kindly follow the instructions provided by the doctor and nurses.
• The sofas in the rooms are convertible and can be used as beds by companion.
• For the convenience and safety of patients and companions, you may obtain information about room services through ‘’Room Information Cards’’
• Our hospital is equipped with central heating and cooling systems. You can adjust temperatures using the thermostat located on the left or right side of the door, depending on the condition of the room.
• When you wish to take a shower, you may ask for a bath towel and a hairdryer from the floor’s nursing staff.
• You may submit your suggestions, expressions of gratitude, and complaints to the ‘’Patient Rights Department’’, and through satisfaction assessment survey cards located in the rooms and on our website.

Clinic Visits:

• Visitation is permitted in clinics from 09:00 to 23:00.

Adult Intensive Care Unit:

• Information and visitation hours for the Adult Intensive Care Unit are from 11:00 to 12:00. Visit times may be subject to change depending on the patient’s condition.

Neonatal Intensive Care Unit:

• Only the mother and father are allowed to visit in the Neonatal Intensive Care Unit. Visitation times are twice a day from 13:00 to 14:00 and from 20:00 to 21:00, subject to ID verification.

Patient Health Information Recipients:

• Information is provided directly to adult patients with clear consciousness or to first-degree relatives as indicated by the patient.
• If the patient is unconscious, information is given to first-degree relatives.
• For pediatric patients, information is shared with their parents.
• No information regarding the patient’s condition is disclosed to third parties.

Patients Not to Be Visited:

• Patients undergoing treatment in the Intensive Care Unit.
• Patients with infectious diseases.
• Patients with compromised immune systems. (Cancer patients undergoing treatment, organ transplant recipients, patients on steroid therapy)
• Patients for whom visits are not recommended by the attending physician (Information for these patients can be obtained from the doctor).

Restricted Visitors:

• Children under 16 years old.
• Individuals with a fever, cough, or infectious diseases.
• Individuals with chronic illnesses.
• Individuals with compromised immune systems.

What to consider when visiting patients:

• Visits should take place as scheduled.
• Visits should be brief, lasting no more than 10 minutes.
• Each patient should have a maximum of two visitors.
• Sitting on patients’ beds during visits is not allowed.
• If you notice a sign indicating Isolation Information in the patient’s room before the visit, consult with the nursing staff. For these patients, visitation may be restricted, or precautionary measures should be taken before the visit.
• Nothing in the patient’s room should be touched.
• Touching medical materials such as serum kits and oxygen gauges is prohibited.
• Visitors must sanitize or wash their hands with soap.
• Speaking loudly should be avoided near the patient.
• Other patients should not be disturbed during the visit.
• Patients’ privacy should be respected.
• The use of emergency exits and staircases by patients, companions, and visitors is prohibited unless there is an emergency.
• Entry into the hospital by individuals under the influence of alcohol is prohibited. Alcohol consumption within the hospital premises is also prohibited.
• If individuals under the influence of alcohol are observed, inform the “Security Department.”
• Do not insist on visiting outside the designated hours.
• Visiting hours and rules in the Intensive Care Units may vary according to the ICU’s requirements. Similar information is provided to the patient’s relatives at the entrance to the Intensive Care Unit.

PATIENTS WITH VISITATION RESTRICTIONS

• A sign stating “Visitation is prohibited” is placed on the door of patients who should not be visited either at their personal request or for medical reasons. This condition should be tactfully explained to visitors.

• Private Çorlu Vatan Hospital provides outpatient services during the week from 09:00 to 18:00 and from 09:00 to 14:00 on Saturdays.
• The emergency department of the hospital provides healthcare services 24/7 with on-call doctors and emergency specialists.

• Our purpose is to ensure that you get to know room, settle down and feel comfortable in the shortest period of time possible. On the day that you come to our hospital, you will be welcomed by our hospitalization consultant.
• When you come to our hospital, make sure that you bring
• Your ID Card or driver’s license;
• Medical records, x-rays or previous analysis results if requested by your doctor as well as the list of all medical-herbal drugs that you take.

• Once hospitalization procedures are completed, you will be checked into your room by your consultant/medical nurse.
• Please refrain from keeping food in the room to maintain infection control. If you do not have a specific dietary requirement, you can place an order for your room from our coffee shop-confectionery. (Internal phone: 1031)

• A personal telephone is available in your room. Your relatives who wish to call you can reach you directly on this phone. The telephone number of your room is written on the telephone.
• Press “0” to connect to the switchboard.

• Our call center, reachable at +90 282 673 7373, is at your disposal 24/7. Feel free to call anytime to schedule a consultation or follow-up appointment and to inquire about the services we provide.
• International patients can contact us at +90 554 405 6276 via phone, WhatsApp, Viber, Messenger, or through a regular phone line.
• You can also schedule appointments online through our website corluvatan.com/en/ and obtain information about our hospital departments.

• You can seek assistance regarding the use of the television from the floor staff. Please keep the television volume at a level that does not disturb the health and peace of other patients.
• You can watch our program on Channel 1, which provides information about the hospital departments and treatments for various conditions.

• When you require medical assistance for any matter, please contact the floor nurse.
• You can contact nurses on the 2nd floor at: 1223 – 1225
• You can contact nurses on the 3rd floor at: 1322 – 1323

• Every day, your room and the surrounding environment are cleaned regularly.

• The serving of breakfast, lunch, and dinner is carried out under the supervision of a dietitian and is conducted by the catering staff.
• Meal Times:
• Breakfast: from 06:30 to 07:30
• Lunch: from 12:00 to 13:00
• Dinner: from 17:00 to 18:00
• Kindly refrain from bringing external food and beverages. We appreciate your understanding and cooperation in prioritizing the quality and consistency of our provided meals to support your health during your stay. Thank you.

• We are at your service with a coffee shop and room service. (Internal phone: 1031)

• Smoking is strictly prohibited within the hospital premises.

• We are attentive to your needs and the needs of your loved ones concerning the fulfillment of religious, cultural, and spiritual rituals.
• The prayer room is located on the -1st floor.

• Considering your well-being and the well-being of other patients in the hospital, only one companion is allowed for each patient.
• Our hospital provides meals, breakfast, lunch, and dinner for companions

• Visiting hours are daily from 09:00 to 23:00. In exceptional circumstances (such as intensive care units), please contact the attending doctor or the nursing staff. Visiting hours may vary in some departments. In such cases, the consultant will provide you with the necessary information (Internal line: 1020).

• Your safety is important to us, just as much as your health.
• Your personal awareness of your treatment plan and active participation in the treatment process contribute to your quicker and safer discharge from the hospital.

• Inform your doctor and the nursing staff about any medications you are currently using and have brought with you upon admission to the hospital.
• For your safety, the medications you take must be confirmed by the doctor and pharmacist.
• These medications include both prescription and over-the-counter pills (such as aspirin or cough syrup), vitamins, and dietary supplements.
• If you are aware of any allergic reactions to food and/or medications, please inform your doctor and the nursing staff. It is crucial to know which medications you are using and the purpose of them. Therefore, please keep track of the medications you use during your stay in the hospital.

• Your personal involvement in the treatment process is crucial for understanding what is being done and why. Therefore, communicate with your attending physician and the nursing staff regarding the treatment and care plan.
• Make sure you comprehend the treatment; do not hesitate to ask if there’s anything you don’t understand.
• If a procedure is scheduled, seek information from your attending physician about the operation.
• If you are in pain, consult with both the nursing staff and the doctor.

• Properly washing your hands is the most crucial measure in preventing infections. For this reason, sinks are installed in all patient care areas and hospital rooms for handwashing.
• Wash your hands before and after using the toilet.
• After touching dirty items.
• Before and after meals.
• Before and after touching a bandaged area.
• Before entering and after leaving the patient’s room, wash your hands for 15 seconds with water and soap.
• Healthcare personnel must wash their hands before performing any procedure on you. Feel free to remind them if needed.
• If the patient has tubes, catheters, dressings, etc., make sure to keep them dry and clean. If there is redness, pain, discharge, moisture, or loosening of the dressing at these sites, promptly inform the nurse or doctor.
• Depending on the type of infection, wearing a mask, gloves, gown may be necessary to protect other patients and hospital staff. Visitor access may be restricted for these patients.
• In such situations, the doctor and nurse will inform you about the precautions need to be taken.

• Security personnel of the hospital are stationed at the entrance/exit doors and the emergency department. In the event of a lost and/or found item, please contact the security personnel for assistance.

• The security services provided by the hospital work 24 hours a day to ensure your peace of mind and comfort. Security personnel stationed at specific locations within the hospital prevent unauthorized access to patient floors. Their responsibilities include enforcing visiting hours, preventing inappropriate behavior within the hospital, and ensuring the peace of both patients and hospital staff (Internal line: 2027).

• As long as you are our patient, you, your family, or companion can benefit from the hospital’s free parking service. You may park briefly in front of the main entrance and the emergency department doors upon patient admission or discharge.

• Our ambulance services are available 24 hours a day, and you can access them by phone at (0282) 653 51 51.
• If you require ambulance services upon discharge from the hospital, please contact the administrative personnel who manages your discharge procedure.

• On both sides of our hospital, there are emergency exit stairs. Emergency exits are indicated by signs along the hospital corridors.

• You can share your suggestions, opinions, and needs through the service evaluation surveys located on each floor. Place these forms in the survey boxes or submit them to the Patient Communication Coordinator (Internal line: 2029).
• You can also provide your feedback through our website by filling out the form in the opinions and suggestions section.
• Your opinions contribute significantly to the quality of our services. Please be advised that we will thoroughly analyze the surveys submitted by you.
• Thank you in advance for your cooperation.